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HR-Self-Service, der Ihr Handbuch nach Artikel und Datum kennt

Mitarbeitende fragen in natürlicher Sprache und bekommen fundierte Antworten auf Basis Ihrer Richtlinien—mit Zitaten, Länder- und Rollenvarianten und klarer Eskalation an Menschen.

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The problem

HR drowns in policy lookups that should be self-service

  • Tickets dominated by policy questions

    More than half the HR queue is the same handful of questions about leave, expenses, and benefits—asked again every week by different employees.

  • Country variants diverge silently

    The handbook is one document on paper, but country teams have their own addenda, exceptions, and timing. Employees get the global answer when local is what applies.

  • Multilingual coverage is patchy

    English is well-served. Spanish and French are partial. The rest gets Google Translate. Employees disengage and call their manager instead.

  • Escalations lack context

    When the bot can't answer, the handoff drops the conversation history. HR starts from scratch, the employee repeats themselves, and trust erodes.

So funktioniert es

Grounded answers, jurisdictional variants, audit trail

Schritt 1

Index policies

Handbook, country addenda, and role-specific policies indexed with version history, ownership, and review cadence.

Schritt 2

Answer with grounding

Natural-language queries return answers with citations to the exact article, version, and jurisdiction—no hallucinated benefits.

Schritt 3

Escalate with context

When nuance is needed, the assistant hands off to HR with the full conversation, suggested policy, and confidence score.

Flow adapts to your handbook structure, HRIS, and escalation rules.

HR-Self-Service, der Ihr Handbuch nach Artikel und Datum kennt

Leistungsumfang

Everything you needfor HR self-service at scale

Grounded retrieval, jurisdictional variants, multilingual coverage, and human handoff in one layer on Enterprise Knowledge AI—delivered with HR owning the content and the escalation policy.

Grounded natural-language search

Answers cite the exact policy article and version; no answer if no source.

Jurisdictional variants

Country, region, and role variants resolved automatically based on employee profile.

Multilingual coverage

Native answers across the seven Thinkia languages; consistent across markets.

Escalation routing

Handoff to HR human with full context, suggested policy, and confidence score.

Audit log

Every query, answer, and citation logged—visible to HR and compliance for review.

Content freshness alerts

Policy owners get notified when their content is queried often or flagged as outdated by employees.

Unterstützt von Enterprise Knowledge AI

Ergebnisse

What changes when this runs in production

Results vary by handbook maturity, jurisdictional complexity, and HR escalation policy. We scope honestly before we promise precisely.

50–70%

deflection of policy-question tickets to self-service

Orientative—depends on content quality and coverage.

<10s

median time to grounded answer

Orientative—varies by query complexity.

Full

audit log of queries, citations, and escalations

So arbeiten wir

From first call to production—without the usual drag

Assess

Week 1–2

Map policy structure, jurisdictional variants, HRIS, and the top query types driving HR ticket volume.

Design

Week 3–4

Define grounding policy, escalation rules, multilingual scope, and content ownership model.

Build

Week 5–8

Index content, integrate HRIS for employee context, pilot in one country/business unit.

Scale

Week 9+

Roll out by region, expand language coverage, tune escalation thresholds, govern content freshness.

Timelines vary by handbook maturity, HRIS integration, and multilingual scope.

Loslegen

Ready to give HR back the time spent on policy lookups?

No commitment. We start with a scoped session to map your handbook, jurisdictions, and escalation policy.

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