Index policies
Handbook, country addenda, and role-specific policies indexed with version history, ownership, and review cadence.
The problem
HR drowns in policy lookups that should be self-service
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Tickets dominated by policy questions
More than half the HR queue is the same handful of questions about leave, expenses, and benefits—asked again every week by different employees.
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Country variants diverge silently
The handbook is one document on paper, but country teams have their own addenda, exceptions, and timing. Employees get the global answer when local is what applies.
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Multilingual coverage is patchy
English is well-served. Spanish and French are partial. The rest gets Google Translate. Employees disengage and call their manager instead.
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Escalations lack context
When the bot can't answer, the handoff drops the conversation history. HR starts from scratch, the employee repeats themselves, and trust erodes.
运作方式
Grounded answers, jurisdictional variants, audit trail
Answer with grounding
Natural-language queries return answers with citations to the exact article, version, and jurisdiction—no hallucinated benefits.
Escalate with context
When nuance is needed, the assistant hands off to HR with the full conversation, suggested policy, and confidence score.
Flow adapts to your handbook structure, HRIS, and escalation rules.
按条款与日期掌握手册的 HR 自助服务
包含内容
Everything you needfor HR self-service at scale
Grounded retrieval, jurisdictional variants, multilingual coverage, and human handoff in one layer on Enterprise Knowledge AI—delivered with HR owning the content and the escalation policy.
Grounded natural-language search
Answers cite the exact policy article and version; no answer if no source.
Jurisdictional variants
Country, region, and role variants resolved automatically based on employee profile.
Multilingual coverage
Native answers across the seven Thinkia languages; consistent across markets.
Escalation routing
Handoff to HR human with full context, suggested policy, and confidence score.
Audit log
Every query, answer, and citation logged—visible to HR and compliance for review.
Content freshness alerts
Policy owners get notified when their content is queried often or flagged as outdated by employees.
成果
What changes when this runs in production
Results vary by handbook maturity, jurisdictional complexity, and HR escalation policy. We scope honestly before we promise precisely.
50–70%
deflection of policy-question tickets to self-service
Orientative—depends on content quality and coverage.
<10s
median time to grounded answer
Orientative—varies by query complexity.
Full
audit log of queries, citations, and escalations
合作方式
From first call to production—without the usual drag
Assess
Assess
Week 1–2
Map policy structure, jurisdictional variants, HRIS, and the top query types driving HR ticket volume.
Design
Design
Week 3–4
Define grounding policy, escalation rules, multilingual scope, and content ownership model.
Build
Build
Week 5–8
Index content, integrate HRIS for employee context, pilot in one country/business unit.
Scale
Scale
Week 9+
Roll out by region, expand language coverage, tune escalation thresholds, govern content freshness.
Timelines vary by handbook maturity, HRIS integration, and multilingual scope.
延伸阅读
HR self-service, knowledge AI, and what to explore next
开始
Ready to give HR back the time spent on policy lookups?
No commitment. We start with a scoped session to map your handbook, jurisdictions, and escalation policy.