Autonomous Attention
Resolves queries 24/7 across voice and chat. Filters intentions, cuts wait times, and keeps every channel on-message.
/ AI Contact Experience /
AI Call Center that scales 24/7 with a human touch
Automate and scale your contact center — securely, compliantly, without replacing what already works.
Why legacy call center stacks fall short
Queues and overload break cost and CX.
Fragmented tools and overwhelmed agents make it worse: long waits, repeat contacts, and agents jumping between systems. Our AI Contact Experience removes that friction with always-on automation and guided human handoff.
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Queues that break the experience
Customers tired of waiting, increase abandonment and frustration from wait times, holds, and polls.
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Overwhelmed agents
Frustrated agents from navigating multiple systems and repetitive tasks, leading to burnout.
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Data you can't act on
Customer and operational data siloed, leading to lack of insights and missed opportunities.
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Inconsistent quality
Service quality varies between channels and agents, leading to high variability in customer outcomes.
The platform
A unified system, five engines
It's not a simple 'bot'. It's an orchestration of components that work together to ensure a seamless experience.
Context Engine
Answers from your real documents—FAQs, policies, knowledge bases—with memory across the full conversation.
Routing Orchestrator
Decides when AI should hand off to a human and who should take the call. Context travels with the transfer.
Agent Copilot
Real-time suggestions, next-best actions, and summaries while your team speaks with the customer.
Control Tower
Usage metrics, continuous learning, and compliance in one operational view—so you know what works.
24/7 AI and Agent Copilot
Designed for real operations—improve agent efficiency and customer satisfaction at scale.
Real-time assistance
AI provides instant answers, suggestions, and automation during live conversations.
Automated summaries
Generate accurate call summaries, saving agents time on post-call work.
Compliance and quality
Ensure every interaction meets compliance standards and quality benchmarks.
Value flow
The value flow
From scheduling to post-call analysis, each stage is optimized to generate value.
Value flow Pre-call demand
Total Demand Control
Manage outbound campaigns and configure your AI behavior without code.
- _ Outbound Manager Schedule mass or individual calls.
- _ Agent Builder Adjust the 'temperature', voice, and agent profile with simple sliders.
- _ Phone Mapping Assign different agents or campaigns based on the incoming phone number.
Value flow Live conversation
Live Conversational Intelligence
The core of interaction. Robust infrastructure (BYOC) and cognitive intelligence.
- _ Sentiment Analysis Detects in real-time if the customer is upset or satisfied.
- _ Warm Transfer If the call goes to a human, the agent receives a summary and previous transcript.
- _ SIP Support Connect it to your current switchboard without changing operators.
Value flow Post-call intelligence
Data That Generates Value
We convert conversations into structured data and executable tasks.
- _ Case Management AI automatically creates tickets or schedules 'Callback' tasks.
- _ Operational Dashboard Visualize critical KPIs (AHT, Abandonment, Cost) in real-time.
- _ Heat Maps Visually identify moments of greatest friction or incidents.
Results that speak for themselves
Real metrics from organizations that have transformed their call center with AI Contact Experience.
-35%
Wait time reduction
Eliminate queues and reduce abandonment before saying hello.
-30%
Average handle time
Faster resolution with AI assistance and context persistence.
+20%
First contact resolution
Resolve issues on the first call with complete context.
-30%
Cost per interaction
Reduce operational costs while improving service quality.
+40%
Cases per agent
Agents handle more complex cases with AI copilot support.
+10
NPS improvement
Measurable customer satisfaction increase.
Integrations
Your CRM and ops stack
Connect the tools you already run—bidirectional sync, shared context for agents and AI, no switching between apps.
APIs and custom connectors available. Most integrations go live in weeks.
CRM
- Salesforce
- HubSpot
- Microsoft Dynamics
- Oracle Sales Cloud
- Pipedrive
- Zoho CRM
Service Desk
- Zendesk
- ServiceNow
- Freshdesk
- Jira Service Management
- Intercom
Telephony & Comms
- Twilio
- Genesys
- Five9
- NICE CXone
- RingCentral
Industries
Built for high-volume teams
Tailored contact-center AI for regulated and peak-demand operations.
Financial Services
Automate compliance, fraud detection, and customer support with secure, scalable AI.
Retail & E-commerce
Enhance shopping experiences, manage orders, and provide instant support for customers.
Healthcare
Streamline appointment scheduling, patient inquiries, and data management with privacy-first AI.
Tourism & Hospitality
Scalable multilingual support during seasonal peaks. Bookings, cancellations, and inquiries 24/7.
Telecommunications
Technical support, plan inquiries, and service activation. 24/7 care across voice, chat, and social.
More industries
Insurance, real estate, utilities, education, automotive, government, food & beverage, and more.
Frequently asked questions
How does Thinkia ensure data security?
All data is processed within your approved infrastructure. We apply end-to-end encryption, role-based access, and full audit trails. Your data never leaves your agreed boundaries.
What is the implementation process like?
Three weeks: discovery and setup in week one, parallel running in week two, cutover and onboarding in week three. Your team is trained and live before the end of the month.
Is Thinkia compliant with industry regulations?
Yes. The platform is designed for regulated sectors including financial services and healthcare. We can walk you through our compliance posture for your specific requirements.
Can I integrate Thinkia with my existing CRM?
We design integrations to fit your stack. Most CRM and telephony integrations go live in weeks, with minimal disruption to your operations.
How does Thinkia measure ROI?
We baseline your current metrics at the start — wait time, AHT, FCR, cost per interaction — and track them through the rollout. You see the delta, not a projection.
Get started
What would -35% wait time mean for you?
Most contact centers see results in about 3 weeks. We'll map your setup and show where time and cost go — before you commit.