Personalise the plan
Role, location, and systems access generate a checklist that updates as provisioning completes.
/ Clienti e ricavi /
Prime impressioni che scalano. Onboarding che non si interrompe mai.
Guida ogni nuovo cliente, dipendente o partner durante l'onboarding con un assistente AI che si adatta al loro contesto, risponde alle loro domande e li mantiene in movimento, senza sovraccaricare il tuo team.
The problem
When onboarding is your highest-churn moment becomes the norm
-
Onboarding is your highest-churn moment
Most drop-off happens in the first 30 days. Generic welcome emails and static FAQs don't hold attention or answer the real questions.
-
Your team repeats the same explanations daily
Onboarding queries consume specialist time that should be spent on complex cases, not on answering the same five questions.
-
No visibility on where people get stuck
Without data on where onboarding breaks down, you can't fix it. Teams guess. Problems compound.
Come funziona
Day one to day ninety—guided, consistent, and measurable
Answer in context
Benefits, IT, and culture questions draw from the same policies HR and People Ops maintain.
Flag friction
Stuck tasks, repeated questions, and drop-offs surface to owners before churn risk spikes.
Handoffs to mentors and managers include what the new hire already completed.
Prime impressioni che scalano. Onboarding che non si interrompe mai.
Cosa include
What you get when you run this with Thinkia
A governed layer across data, workflows, and handoffs—so teams ship safely and scale with metrics.
Adaptive onboarding flows
personalised step-by-step journeys based on user profile, role or product tier
Contextual Q&A
answers onboarding questions in real time, grounded in your documentation and product knowledge
Progress tracking
monitors completion rates, drop-off points and time-to-activation per user cohort
Proactive nudges
detects stalled users and triggers the right message at the right moment
Handoff to human
escalates to a specialist when a user's situation requires it, with full context
Multilingual support
runs onboarding in the user's language without separate configuration
Offerto da Thinkia Synapse
Risultati
What changes when this runs in production
–40%
Reduction in average time from sign-up to first value moment
+30%
Improvement in users completing full onboarding flow
–50%
Reduction in onboarding-related support volume
Results vary by product complexity, user base and existing onboarding infrastructure.
Come lavoriamo
From day-one confusion to guided journeys hiring managers trust
Journey map
Journey map
Week 1–2
Pre-boarding to day 90 tasks, systems, and culture touchpoints are sequenced by role.
Content & access
Content & access
Week 3–5
Provisioning, policies, and FAQs are wired so answers stay tied to authoritative sources.
Hiring manager pilot
Hiring manager pilot
Week 6–9
A function or site tests the assistant; time-to-productivity and survey scores baseline.
HRIS embed
HRIS embed
Week 10+
Triggers from Workday/Bamboo (etc.) personalise tasks; local variants roll out in waves.
Contractor vs employee flows and global payroll rules add branches; we ship geography by geography.
Approfondisci
Onboarding, experience design, and more
Inizia
Ready to scope this for your context?
We start with a focused session—no commitment—to map constraints and a sensible path.