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Sempre disponível. Sempre preciso. Construído para interações de alto risco.

Um assistente de IA projetado para ambientes regulamentados — saúde, serviços públicos e serviços financeiros — que lida com consultas confidenciais com a precisão, a conformidade e a empatia exigidas.

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The problem

Demand overwhelms capacity in every channel

  • Demand that overwhelms capacity

    Appointment queries, administrative requests and guidance questions arrive faster than staff can respond — and the consequences of delays are real.

  • Compliance risk in every interaction

    In regulated environments, a wrong answer isn't just a bad experience. It's a liability. Generic AI tools aren't built for this.

  • Staff time consumed by low-complexity queries

    Clinicians, case workers and advisors spend a disproportionate share of their time on administrative and informational requests.

  • Escalations without context

    Handoffs to specialists lose conversation history. People repeat themselves, satisfaction drops and staff time is wasted.

Como funciona

Accessible answers—within policy—when demand spikes and staff cannot scale

Passo 1

Authoritative sources only

Approved FAQs, portals, and clinical or civic content are retrieved; unknowns route to humans with scripts.

Passo 2

Adapt language and channel

Reading level, language, and modality (chat, voice, kiosk) adjust without diluting accuracy.

Passo 3

Monitor safety

Sensitive intents trigger escalation; logs support public-sector and healthcare audit expectations.

Accessibility and consent flows are first-class—not bolted on after launch.

Sempre disponível. Sempre preciso. Construído para interações de alto risco.

O que inclui

What you get when you run this with Thinkia

A governed layer across data, workflows, and handoffs—so teams ship safely and scale with metrics.

Regulated environment design

Built with privacy, auditability and human oversight requirements for healthcare, public sector and financial services.

Appointment and triage management

Handles scheduling, rescheduling and initial triage queries without clinical staff involvement.

Accurate, bounded responses

Answers only from verified, approved knowledge sources — no hallucination risk on sensitive topics.

Multilingual and accessible

Meets accessibility standards and responds in the user's language.

Full audit trail

Every interaction logged for compliance, quality review and regulatory reporting.

Seamless escalation

Transfers to a human specialist with full conversation context when needed.

Com tecnologia de AI Contact Experience

Resultados

What changes when this runs in production

Results vary by query mix, regulatory context and integration with existing systems.

65%+

Share resolved without clinical or specialist staff involvement

<60 sec

For standard administrative and informational queries

25%

Reduction in time spent on non-clinical administrative queries

Como trabalhamos

From long wait times to clear answers within policy and privacy

Policy & safety

Week 1–2

Eligible services, disclaimers, and human handoff rules are set with legal and clinical or policy leads.

Content grounding

Week 3–5

Official sources, forms, and multilingual variants are indexed; hallucination tests run on edge cases.

Controlled pilot

Week 6–9

Limited channels or cohorts; satisfaction, containment, and escalation quality are monitored.

Widen access

Week 10+

More programmes and languages; accessibility and audit logs meet public-sector standards.

Regulatory and accessibility requirements extend review; pilots stay small until sign-off.

Começar

Ready to scope this for your context?

We start with a focused session—no commitment—to map constraints and a sensible path.

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